At RIAH ALSHAMAL GENERAL TRADING LLC, we are committed to ensuring customer satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a refund policy under the following terms:

1. Eligibility for Refunds

Refunds are only applicable in the following cases:

  • Damaged or Defective Items: If the item you receive is damaged or defective, please contact us within 7 days of receipt with photographic evidence of the damage or defect.
  • Incorrect Items: If we mistakenly send you an incorrect item, please notify us within 7 days from delivery to arrange for a return and refund.
  • Change of Mind: Due to the nature of our products, returns and refunds for change of mind are generally not accepted unless stated otherwise in specific promotions.

2. Refund Process

To initiate a refund, please contact our customer service team at info@yallacamping.com with the following information:

  • Your order number
  • The reason for the refund request
  • Photographic evidence (if applicable, such as damaged or incorrect items)

Once we receive your request, we will review it and provide instructions for returning the item, if applicable. The item must be returned in its original condition and packaging.

3. Refund Method

Refunds will be processed through the Original Mode of Payment. This means that the refund will be credited back to the same credit/debit card or payment method that was used for the initial purchase.

4. Refund Timeframe

Refunds will be processed within 10 to 45 days depending on the issuing bank of your credit card or payment provider. Please note that it may take some additional time for the funds to appear on your statement, as this is determined by your bank or payment provider.

5. Non-Refundable Items

The following items are non-refundable:

  • Items that are used or altered after delivery.
  • Products that do not have a valid proof of purchase or receipt.
  • Products that are returned outside the specified time frame (7 days from delivery).

6. Shipping Fees

Please note that shipping fees are non-refundable, except in cases of defective or incorrect items. If you are returning an item, you will be responsible for the return shipping costs unless the return is due to an error on our part.

7. Multiple Shipments

If your order contains multiple items, each item may be shipped separately. In such cases, the refund will apply only to the specific item returned, and you may see multiple refund transactions on your cardholder’s monthly statement.

8. Contact Us

If you have any questions regarding our refund policy or need assistance with your refund request, please contact our customer service team at:

RIAH ALSHAMAL GENERAL TRADING LLC
Email: info@yallacamping.com