At RIAH ALSHAMAL GENERAL TRADING LLC, we are committed to delivering your products in a timely and secure manner. Please review the following details regarding our delivery process and policies:
1. Shipping Process
We ship our products via trusted third-party couriers to ensure your items are delivered promptly and safely. Upon completing your order, we will process and prepare your items for shipment. You will receive a tracking number to monitor the status of your delivery.
2. Delivery to UAE
- Delivery Time: Deliveries within UAE cities will be made within 1 – 2 working days. For other locations within the UAE, deliveries may take up to 3 – 5 working days.
- Delivery Fees: A flat delivery fee of AED 10 will apply to all orders within the UAE.
3. Delivery to International Locations
- Delivery Time: Delivery to international locations will typically take between 4 to 10 working days, depending on the country and location.
- Delivery Fees: The delivery fees for international orders will be displayed on the checkout page, based on the destination country and delivery location.
4. Proof of Delivery
For your security and peace of mind, we ask that the customer provides a signed proof of delivery receipt upon receiving the goods. Please ensure that the receipt is signed and confirmed by the customer at the time of delivery, as this serves as confirmation that the items have been successfully delivered.
5. Shipping Conditions
To avoid any delays, we kindly ask you to provide your full address, including any relevant contact details, at the time of checkout. This will help ensure that the delivery is made promptly without issues.
6. Multiple Shipments
In cases where multiple items are ordered, please be aware that your order may be shipped in multiple shipments. As a result, this may lead to multiple postings on your cardholder’s monthly statement. You will be notified if this applies at the time of checkout.
7. Delivery Delays
While we strive to ensure timely delivery, unforeseen circumstances, such as weather conditions, courier delays, or customs procedures (for international orders), may occasionally result in delays. We appreciate your understanding in these situations.
8. Free Delivery (if applicable)
From time to time, we may offer promotions for free delivery on specific products or for orders above a certain value. Any such promotions will be clearly indicated on the checkout page at the time of purchase.
Contact Us
If you have any questions regarding our delivery policy, or if you need assistance with your order, please do not hesitate to contact us at:
RIAH ALSHAMAL GENERAL TRADING LLC
Email: info@yallacamping.com