At RIAH ALSHAMAL GENERAL TRADING LLC, we want you to be completely satisfied with your purchase. If you need to return an item, please read our return policy below for the specific terms and conditions.
1. Return Eligibility
We accept returns within 7 days from the date of receipt under the following conditions:
- Damaged or Defective Items: If your item is damaged or defective, please contact us immediately upon receipt with clear photographic evidence of the damage.
- Incorrect Items: If we sent you the wrong item, please notify us within 7 days and we will arrange a return.
- Unopened Packaging: If you simply change your mind or no longer wish to keep the item, we will accept the return only if the packaging has not been opened, the product is sealed, and is still in its original packaging.
2. How to Return an Item
To return an item, please follow these steps:
- Notify Us: Contact our customer service team at info@yallacamping.com within 7 days of receiving the product. Provide your order number and details about the return.
- Return the Product: Ensure that the product is unused, unopened, and in its original packaging. We cannot accept returns for products that have been tampered with, opened, or used.
- Return Shipping: Return the product using a registered courier service to ensure the item is tracked and securely delivered. The customer is responsible for return shipping costs, unless the return is due to a defect or incorrect item.
3. Refund Process
Once we receive your returned item and confirm that it meets the return criteria, we will process your refund through the Original Mode of Payment. The refund will be issued to the payment method used for the original purchase.
4. Refund Timeframe
Refunds will typically be processed within 10 to 45 days, depending on the processing time of your bank or credit card provider. Please note that it may take additional time for the refund to reflect on your statement, as this depends on the issuing bank.
5. Non-Returnable Items
We are unable to accept returns for the following items:
- Items that have been used or opened.
- Items that are returned after the 7-day return window has passed.
- Products that are returned without the original packaging or seals intact.
- Any products marked as non-returnable at the time of purchase.
6. Shipping & Handling Fees
Shipping and handling fees are non-refundable. This applies to both the original shipping fee (for returns that are not due to damaged or incorrect items) and the cost of return shipping.
7. Right to Refuse Returns
We reserve the right to refuse any return shipments if the product has been used, opened, or tampered with. If the return does not meet the conditions outlined above, the return will not be accepted, and the product will be returned to the customer at their expense.
8. Multiple Shipments
If your order includes multiple items, you may receive your products in multiple shipments. If you are returning an item, please note that the refund will apply only to the specific item returned, and multiple postings may appear on your credit card statement for each return.
9. Contact Us
If you have any questions or need assistance with a return, please contact our customer service team at:
RIAH ALSHAMAL GENERAL TRADING LLC
Email: info@yallacamping.com