Welcome to CamelSquare! We aim to ensure that you have a seamless shopping experience with us. This policy outlines the terms and conditions related to warranty and cancellation for purchases made through our website.

Warranty Policy

1. Warranty Coverage

We offer a limited warranty on select products sold through CamelSquare. The warranty period varies by product and is specified in the product description.

2. Warranty Period

The warranty period begins from the date of purchase. The duration of the warranty will be stated on the product page and may vary depending on the type of product.

3. What is Covered?

Our warranty covers:

  • Manufacturing defects
  • Defects in materials and workmanship

Our warranty does not cover:

  • Damage caused by misuse or abuse
  • Normal wear and tear
  • Products that have been altered or modified
  • Damage caused by improper maintenance or storage

4. How to Claim Warranty

To claim a warranty, please follow these steps:

  1. Contact our Customer Service team at [insert contact email] or [insert contact phone number] with your order number and a detailed description of the issue.
  2. Provide proof of purchase (e.g., order confirmation email or receipt).
  3. Our team will review your claim and provide instructions for returning the product if necessary.
  4. If the warranty claim is approved, we will repair or replace the product at no additional cost to you.

Cancellation Policy

1. Order Cancellation

Before Shipment:

  • You may cancel your order before it has been shipped by contacting us at [insert contact email] or [insert contact phone number].
  • If the order is canceled before shipment, you will receive a full refund.

After Shipment:

  • If your order has already been shipped, you will need to follow our return policy to return the items once they have been delivered.

2. Subscription Cancellation

If you have subscribed to any recurring services or products, you may cancel your subscription at any time by logging into your account or contacting us at [insert contact email] or [insert contact phone number].

3. Refunds

Refunds will be processed within [insert number] business days of receiving your cancellation request or returned items. The refund will be issued to the original payment method.

4. Non-Cancellable Orders

Certain orders cannot be canceled once placed. These include:

  • Custom or personalized items
  • Items marked as non-cancellable on the product page